Legal

Privacy Policy

Effective date: September 1, 2026. Last updated: September 1, 2026.

This policy explains what Syntropic Foundry does with information about you. It covers this website, our forms, and our email and phone contact with you. It also explains, separately, how we handle data inside the advertising, tracking and CRM systems we operate on behalf of our clients, because those are two different relationships and they carry different rules.

Syntropic Foundry is a trading name of Next Door Properties LLC, a Connecticut limited liability company, referred to here as “we,” “us” and “our.” We can be reached at [email protected], at (860) 704-9513, or at 900 Washington St #1052, Middletown, CT 06457.

1. The two roles, and why the difference matters

When you contact us, we decide what happens to your information. You fill in the audit form or email us, and we hold and use what you send in order to answer you and to run our own business. Everything in sections 2 through 12 describes that relationship.

When we work inside a client's accounts, the client decides. We operate advertising platforms, tracking, CRM systems and automation for businesses that hire us. The information flowing through those systems belongs to that business and its own customers, and we handle it under that client's instructions and under their own privacy policy, not this one. Section 13 covers that role. If you submitted a form on one of our clients' websites and want to know what happened to it, that client's privacy policy is the document that governs, and we will help you reach them.

2. Information you give us

Your name, business name, work email address, phone number and website, when you request an audit, book a call, download a resource or email us.
What you tell us about your business, including monthly advertising spend, the channels you run, and the problems you describe to us.
The contents of your messages, emails and calls with us.
Where an engagement begins, the credentials or delegated access you grant us to your own platforms. We ask for delegated access rather than passwords wherever a platform supports it. Section 8 covers how that access is held.

3. Information collected automatically

When you use this site, we and our providers may collect your IP address, device and browser type, the pages you view, referring URLs, and advertising identifiers such as a Google Ads click identifier (GCLID) and related campaign parameters. This happens through cookies, tags and similar technologies, including Google Tag Manager and Google Analytics.

Some of this is stored in your browser for the length of your visit so that if you contact us we can tell which advertisement or search brought you here.

4. How we use information

To answer your enquiry, prepare the audit you asked for, and talk to you about working together.
To provide, invoice for and support the services you engage us to perform.
To operate, secure and measure this website and our own marketing.
To understand which of our own marketing channels produce enquiries, which is the same measurement work we do for clients.
To keep records we are required to keep, and to establish or defend legal claims.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We have never done so.

5. Calls, texts and email

If you give us your phone number, you agree that we may call and text you at that number about your enquiry and about our services, including by automated means. Consent is not a condition of receiving an audit or of buying anything from us. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Opting out of marketing messages will not stop messages about work already underway.

You can ask us to stop contacting you at any time by replying to any email or writing to [email protected], and we will act on it.

6. Artificial intelligence and automated processing

We build and operate AI systems, and we use AI tools in our own work. This section says plainly what that means for information about you.

We may process your enquiry using AI tools in order to draft a response, summarise a call, or prepare analysis. A person reviews anything that is sent to you.
We do not permit our AI vendors to train their models on your information. Where we use a commercial AI provider, we use business or enterprise terms under which submitted data is excluded from model training. If we could not obtain those terms for a given tool, we would not put your information into it.
No decision that produces a legal or similarly significant effect on you is made solely by automated means. Whether we take you on as a client, and what we recommend, is decided by a person.
Where we build AI systems for a client, the data those systems process belongs to that client, and where it may travel is agreed in writing with them before anything is built. Section 13 covers this.

7. Who we share information with

Service providers acting for us under contract: website and email hosting, our CRM and scheduling tools, workflow automation, call and text delivery, analytics and advertising measurement, accounting and payment processing, and the AI providers described in section 6.
Advertising platforms, for measurement and attribution of our own marketing. Where we send a conversion event, it identifies an action rather than being a sale of your information.
Professional advisers, such as our accountants and lawyers, where they need it to advise us.
Where the law requires it, or to establish, exercise or defend legal claims.
A successor, if the business or its assets are acquired or reorganised. You would be told before your information became subject to a different policy.

We do not share your information with our other clients or prospects. What you tell us about your business stays with us.

8. Client account access

Where you engage us, we ask for delegated access to your platforms rather than your passwords wherever the platform supports it, because delegated access can be withdrawn by you at any moment and a password cannot. Access is held only for as long as the engagement needs it, and we remove ourselves on request or at the end of an engagement. Where a platform offers no delegated access, credentials are held in an encrypted password manager and are never sent by email or text.

9. Cookies and tracking

This site uses cookies and similar technologies for the purposes in section 3. You can refuse or delete cookies in your browser settings. Some of the site will still work and some measurement will not. Most browsers also offer a Global Privacy Control or Do Not Track signal; where we receive a Global Privacy Control signal we treat it as a request to opt out of any sale or sharing, which for us changes nothing, because we do neither.

10. Your privacy rights

Depending on where you live, you may have the right to ask us for a copy of the personal information we hold about you, to correct it, to delete it, to obtain it in a portable form, to opt out of targeted advertising or any sale or sharing, and to appeal a refusal. We extend these rights to everyone who asks, regardless of where they live, because operating two standards is more work than operating one.

To exercise any of them, email [email protected]. We will verify your identity before acting, respond within the time the applicable law allows, and will not treat you differently for having asked. If we refuse a request we will tell you why, and you may appeal by replying to that message.

If your information reached us through work we do for a client, we will pass your request to that client, who is the party able to decide it, and tell you that we have done so.

11. Retention and security

We keep enquiry information for as long as we are in contact with you and for a reasonable period afterwards, and we keep records of engagements for as long as we need them for tax, accounting and legal purposes. We use access controls, encryption in transit, and a password manager for credentials. No method of transmission or storage is completely secure.

12. Children

This site and our services are for businesses. They are not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, email us and we will delete it.

13. Data we process for clients

When we run advertising, tracking, CRM or automation for a client, the personal information of that client's own customers and enquirers flows through systems we operate. In that work:

The client decides what is collected and why. We act on their instructions.
That client's own privacy policy governs, not this one.
We do not use one client's data for another client, and we do not use it for our own marketing.
We do not sell it, and we do not licence it to anyone.
Consent evidence is recorded with the lead record where the client's forms capture it, so the client can show what a person agreed to and when.
At the end of an engagement, the accounts, the data and the documentation stay with the client, in their name.

14. Links to other sites

This site links to other websites, including our clients' sites and third-party platforms. We do not control them and this policy does not cover them.

15. Where information is held

We are based in the United States and our providers are principally in the United States. If you contact us from outside the United States, your information will be handled there, where the protections available may differ from those in your own country.

16. Changes

We will update this policy when what we do changes. The effective date at the top tells you which version you are reading. Where a change materially affects how we use information you have already given us, we will tell you.

17. Contact

Syntropic Foundry
Next Door Properties LLC
900 Washington St #1052, Middletown, CT 06457
[email protected]
(860) 704-9513