Website support & maintenance
Custody of the site, on accounts that stay yours.
The usual arrangement is tenancy: the provider builds on their platform, hosts it, and holds it. Leaving means losing it. That is not maintenance, it is rent on an asset you will not keep.
What we actually do.
- Hosting and domains in your own accounts, billed at what they cost.
- Uptime, page speed and certificate expiry monitored rather than noticed.
- A scheduled test submission through your own form. A silently broken form is the expensive failure.
- DNS managed by us so changes ship without waiting on you, and handed back whenever you ask.
The work itself.
- Updates, patching and uptime monitoring, with someone actually watching.
- Backups that have been restored at least once, because a backup nobody has tested is a hope.
- Tracking checked after every change, since a site update quietly breaking a conversion tag is the most common way an account goes blind.
- Content and page changes handled on request without a project being opened.
- Custody of the accounts documented in your name.
Find out who actually owns your site
This one surprises people, and it is worth knowing before you need to know it.
- Ask your current provider for the registrar login, the hosting login and the DNS. Not a screenshot. The login.
- Ask who the domain is registered to. If it is registered to the agency, you are renting your own address.
- Then load your site on a phone on cellular data and count how long the first thing takes to appear.
What we cannot tell you yet. There is no published benchmark for custody work and none is needed, because this is bought on risk and on responsiveness rather than on a rate. The one number worth quoting is page speed, and only where speed is the actual problem.
Asked and answered.
What happens if the site goes down at the weekend?
Do you host it?
Can we leave?
Start with the diagnosis, not the pitch.
We look at what you are running now and tell you what we find, including when the answer is that this is not your problem.
- Accounts in your name from the start
- Monitoring that catches a dead form before a week of leads is gone
- A written handover the day you want one
Ready to forge a system that compounds?
Start with a free audit. In 24 hours we map your spend, funnels, tooling and data, then show you what we would build on top of it.
- Audit back in 24 hours. Findings are yours either way
- Owner-led. You brief the engineer, not an account manager
- Engineered for revenue, not vanity metrics
- AI woven through, not bolted on